Privacy Policy for The Nervous Reset
Effective Date: 1 May 2025
Business Name: The Nervous Reset
Website: https://thenervousreset.com
1. Introduction
This privacy policy outlines how The Nervous Reset collects, uses, protects, and discloses personal information obtained from users (“you”, “the client”) through this website, email communications, booking platforms, and during holistic sessions. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
By accessing our services, you agree to this privacy policy.
2. Who We Are
- Data Controller: The Nervous Reset
- Email: [email protected]
3. What Data We Collect
We may collect and process the following categories of personal data:
a. Contact Information
- Name
- Email address
- Phone number
- Postal address (if required for invoicing or mailing)
b. Health and Sensitive Data
- Self-reported symptoms
- Lifestyle information (diet, sleep, stress, etc.)
- Medical history (only if voluntarily submitted and relevant to your session)
This data is classified as special category data under UK GDPR and is processed with explicit consent.
c. Technical Data
- IP address
- Browser type and version
- Device type
- Operating system
- Referral URLs
- Website usage statistics via cookies
d. Transaction Data
- Payment amount
- Method (e.g., Stripe, PayPal – we do not store full card details)
- Session records for invoicing or compliance
e. Marketing and Communication Preferences
- Your consent to receive newsletters, updates, or promotional materials
4. How We Collect Data
- Website contact forms
- Booking systems (e.g., Calendly, Acuity, or embedded forms)
- Direct emails
- Consultation or intake forms
- Surveys and client notes
- Analytics tools (e.g., Google Analytics, Facebook Pixel)
5. Purpose of Data Processing
Your data is processed to:
- Provide holistic guidance and coaching services
- Personalize your sessions
- Schedule appointments and manage bookings
- Respond to inquiries and communicate effectively
- Process payments and comply with tax obligations
- Improve website functionality and user experience
- Send you information you have requested or consented to receive
6. Lawful Basis for Processing
We process your personal data under the following legal bases:
- Consent – for marketing and sensitive data processing
- Contractual necessity – to deliver the services you request
- Legal obligation – for recordkeeping, tax, and compliance
- Legitimate interest – to improve services, manage client relationships
You can withdraw your consent at any time by contacting us.
7. Data Sharing and Third Parties
We do not sell or rent your data. We may share your information with:
- Payment processors: Stripe, PayPal
- Email platforms: MailerLite, Mailchimp, etc.
- Scheduling tools: Calendly, Acuity
- Website hosting providers
- Legal or tax authorities (when legally required)
All third parties are vetted to ensure GDPR compliance and data security.
8. International Data Transfers
Some third-party tools may store data outside the UK/EEA (e.g., US-based services). Where this occurs, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place.
9. Data Security
We implement the following safeguards:
- Secure encrypted website (SSL)
- Two-factor authentication for admin access
- Secure client records (password-protected or cloud-based with access control)
- Regular backups and software updates
10. Data Retention
We retain your data only as long as necessary:
- Health/consultation records: 7 years (as recommended for wellness practitioners)
- Email/contact information: until unsubscribed or inactive for 2 years
- Transaction records: 6 years (for accounting/tax)
11. Your Data Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent
- Object to processing
- Lodge a complaint with the ICO at www.ico.org.uk
Contact us at [email protected] to exercise these rights.
12. Cookies and Analytics
We use cookies to:
- Monitor site usage (Google Analytics)
- Improve performance
- Customize your experience
You can control or disable cookies via your browser settings.
13. Marketing Communications
We only send marketing emails if you opt in. You can unsubscribe at any time by clicking the link in the email footer or contacting us.
14. Changes to This Policy
We reserve the right to update this Privacy Policy. Any changes will be posted here with an updated revision date.
15. Contact Information
If you have questions about this policy or how we use your data:
Email: [email protected]